Host Kenya (“Host Kenya,” “we,” “us,” or “our”) provides web‑hosting, domain registration and related services. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website (https://hostkenya.co.ke) or use our services. By visiting our site or purchasing services, you agree to the practices described below.

1. Information We Collect

We collect personal information directly from you when you register for an account, request a service or contact us. The data we collect may include:

1. Account and Contact Information : When you create an account or place an order, we may ask you for your name, email address, postal address and phone number. If you register a domain or purchase hosting, we may also collect company or organization name and tax information (if applicable).
2. Domain Registration Details : To register a domain name, we must collect and transmit your contact information (such as name, postal address, email and phone number) to the relevant domain registries (e.g., .co.ke, .com, .biz). This data may be published in the WHOIS database as required by the Internet Corporation for Assigned Names and Numbers (ICANN) or the Kenya Network Information Centre (KENIC).
3. Payment Information : When you purchase services, you provide billing details (e.g., M‑Pesa, credit/debit card or PayPal information). We process payments through secure third‑party payment gateways. Host Kenya does not store full card or mobile money numbers on our servers.
4. Support and Communications : If you contact us via our pre‑sales or support forms, we collect the information you provide (name, email address, subject and message). We also keep copies of emails, chats and other communications for record‑keeping and to resolve disputes.
5. Log Data and Usage Information : Our servers automatically log information about visitors and customers, including IP address, browser type, pages visited and time spent on the site. This information helps us maintain the security and performance of our services.
6. Cookies and Similar Technologies : We use cookies and similar technologies to recognize your browser, remember preferences and improve user experience. Our cookie‑consent banner explains the categories of cookies we use: Necessary cookies enable basic features, Functional cookies support site functionality (like social media sharing), Analytics cookies help us understand how visitors interact with our site (e.g., traffic sources, bounce rate), Performance cookies measure site performance and Advertisement cookies display relevant ads. You can manage cookie preferences through our cookie banner or your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

1. To Provide and Maintain Services : We use your personal details to set up accounts, process orders, register domain names, manage hosting, respond to inquiries and provide technical support.
2. To Personalize and Improve Our Services : We use customer feedback and website usage information to refine our products and improve the user experience. Analytics data help us understand how visitors navigate our site and which pages are most popular.
3. To Process Payments and Prevent Fraud : Your billing information is used to process payments through trusted gateways. We implement security measures (such as Secure Socket Layer [SSL] encryption) to safeguard financial transactions.
4. To Communicate With You : We use your email address to send order confirmations, invoices, renewal reminders and important notices about your services. We may also send newsletters or promotions. You can opt out of non‑essential communications at any time.
5. To Comply With Legal Obligations : We may use your information to comply with regulatory requirements (for example, verifying the identities of domain registrants or responding to lawful requests). This includes disclosing information when required by law or to protect our rights or the rights of others.

3. How We Share Information

We do not sell, trade or rent your personal information to third‑parties. We may share your information in the following circumstances:

1. Service Providers : We engage trusted third‑party vendors to provide services on our behalf, such as domain registries, payment processors (e.g., M‑Pesa, PayPal, Visa, Mastercard), SSL certificate providers and analytics providers. These companies use your information only as necessary to perform their services and must protect it according to this policy.
2. Domain Registries and ICANN Requirements : When you register a domain, your contact information is submitted to the appropriate registry and, in some cases, published in the public WHOIS directory. You can purchase domain privacy/proxy services to obscure your personal details, where available.
3. Legal Compliance : We may disclose personal information if we believe it is necessary to comply with applicable laws, respond to legal process, enforce our terms of service, or protect the safety or rights of Host Kenya, our customers or others
4. Business Transfers : If Host Kenya is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a notice on our website before your data becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

Host Kenya uses cookies and similar technologies for various purposes, including session management, analytics and advertising. Our cookie banner classifies cookies into the following categories:

Cookie Category	Purpose
Necessary (Always active)	Essential to enable core site functions, such as account login or preference settings. These cookies do not store personally identifiable information.
Functional	Help perform functions like sharing content on social media, remembering your preferences or enabling live chat.
Analytics	Used to understand how visitors interact with the website and to collect metrics such as visitor counts, bounce rates and traffic sources.
Performance	Measure site performance and improve load speed and user experience.
Advertisement	Display targeted advertisements and measure the effectiveness of advertising campaigns.

You can accept, reject or customize cookie preferences through the banner on our site or adjust your browser settings. If you disable cookies, some features may not function properly.

5. Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or to comply with legal requirements. Host Kenya implements technical and organizational measures to protect your data against unauthorized access, alteration or destruction. These include:

• Encryption: Sensitive data (such as payment details) is transmitted via SSL and stored with our payment partners in encrypted form.
• Access Controls: Access to customer data is restricted to authorized employees and contractors who need it to perform their duties. They are bound by confidentiality agreements.
• Regular Backups and Security Audits: We back up our servers regularly and perform security checks to detect vulnerabilities. Free SSL certificates and daily backups are included with our hosting plans.

6. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights over your personal data. These rights may include:

• Access and Correction: You can review and update the personal information in your account at any time by logging into your client area. To request a copy of the data we hold about you, please contact us.
• Data Portability: You may request a structured, machine‑readable copy of your personal data.
• Deletion: You may request deletion of personal information, subject to our need to retain certain data for legal or operational purposes. For domain registrations, some details must be retained to comply with registry and ICANN regulations.
• Opt‑Out of Marketing: You can unsubscribe from marketing emails by using the “unsubscribe” link in our communications or contacting us directly.
• Cookie Preferences: Use our cookie banner to manage cookie settings or adjust your browser settings to block cookies.

7. Children’s Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

8. External Links and Third‑Party Sites

Our website may contain links to third‑party sites (for example, social networks or external knowledge‑base articles). These sites have separate privacy policies. Host Kenya is not responsible for the privacy practices or content of linked sites. We recommend reviewing the privacy statements of any third‑party services you interact with.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. When we do, we will post the updated policy on this page and indicate the effective date. Continued use of our services after an update constitutes acceptance of the revised policy

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +254 775 091085
• Pre‑sales or Support Form: You can also reach us through the contact form on our website (requires providing your name, email address, subject and message)

By using Host Kenya’s services, you consent to the collection and use of your information as outlined in this policy.